Order Processing & delivery delays: We apologise in advance of you placing an order. Order processing delays at our Auckland warehouse due to COVID 19 restrictions under Level 3.2 plus unprecedented consumer demand has extended the average order processing timeframe to 15 days. Additionally, with the current delays in the courier networks, the delivery could extend an extra 3-5 days. Once the courier has collected your delivery order, you will receive your tracking information via email.
All orders are sent via Poste Haste and are usually dispatched within 5 - 10 working days from the date you place your order.
As soon as your order ships, you'll receive a confirmation email.
Shipping is $5 North Island wide and $10 for the South Island for orders under $50. All orders over $50 ship free of charge. We don't offer weekend delivery or expedited shipping at this stage.
We're sorry we only offer shipping within NZ at this stage.
We recommend you ship your order to a location where someone will be available to receive it such as a workplace. Poste Haste should leave your parcel in a safe location. If unable to do so, they will leave a card for re-delivery or pickup.
We do our utmost to ensure that your order arrives at your door in pristine condition. However, If there are any problems with your order please contact us as soon as possible. Email: [email protected] or contact us on 0800 238 566. We will arrange a suitable replacement or refund for you.
If you change your mind about any item you have purchased from us, we will refund the purchase price subject to the following conditions: (a) the item must be returned within 30 days of purchase, together with proof of purchase; (b) the item must be unopened and unused with all original seals, labels and packaging attached; and (c) if you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the above conditions. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
If you would like to know more about Afterpay, visit the Afterpay website https://help.afterpay.com/hc/en-nz/categories/360001002192-I-M-A-CUSTOMER for a comprehensive list of FAQs, terms, as well as Afterpay’s Privacy Policy, which can be found at www.afterpay.com/en-AU/privacy-policy.

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