WHEN WILL I RECEIVE MY ORDER?

All orders are sent via Poste Haste or Aramex and are dispatched within 5 working days from the date you place your order.

HOW CAN I TRACK MY ORDER?

As soon as your order ships, you'll receive a confirmation email.

WHAT IS YOUR SHIPPING POLICY?

Shipping is free when you spend over $250. We have increased the number of delivery regions available. These are our current delivery areas and charges:

Auckland & Hamilton $7

Upper North Island $10

Lower North Island $12

South Island $15

Waiheke Island $25

DO YOU SHIP INTERNATIONALLY?

We're sorry we only offer shipping within NZ at this stage.

WHAT IF I'M NOT HOME WHEN THE COURIER ARRIVES?

We recommend you ship your order to a location where someone will be available to receive it such as a workplace. Poste Haste or Aramex should leave your parcel in a safe location. If unable to do so, they will leave a card for re-delivery or pickup.

WHAT HAPPENS IF MY ORDER IS DAMAGED OR LOST?

We do our utmost to ensure that your order arrives at your door in pristine condition. However, If there are any problems with your order please contact us as soon as possible. Email: [email protected] or contact us on 0800 238 566. We will arrange a suitable replacement or refund for you.

WHAT IS YOUR RETURN POLICY?

If you change your mind about any item you have purchased from us, we will refund the purchase price subject to the following conditions: (a) the item must be returned within 30 days of purchase, together with proof of purchase; (b) the item must be unopened and unused with all original seals, labels and packaging attached; and (c) if you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the above conditions. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?

If you would like to know more about Afterpay, visit the Afterpay website https://help.afterpay.com/hc/en-nz/categories/360001002192-I-M-A-CUSTOMER for a comprehensive list of FAQs, terms, as well as Afterpay’s Privacy Policy, which can be found at www.afterpay.com/en-AU/privacy-policy.

PROMOTIONAL CODE TERMS & CONDITIONS

These terms and conditions apply to those promotions where you must redeem a promotional code as part of the offer.

• The promotional code is valid for a limited time only. Kitchen Nook reserves the right to modify or cancel it at any time.
• Each promotional code can be used only once, unless otherwise specified.
• Each promotional code applies only to qualifying items. Details are specified in the promotion.
• The promotional code cannot be used in conjunction with any other offer.
• The promotional code is not valid for use on sale items for the duration of the sale period.
• The promotional code is not valid for use on clearance items.
• The promotional code does not apply to pre-orders, unless otherwise specified.
• The promotional code does not apply to gift voucher purchases.
• The promotion is subject to all restrictions set forth in the offer.
• If the promotion has a minimum purchase requirement, taxes, shipping and handling charges do not apply toward the minimum purchase amount.
• The promotion applies only to orders shipped to the same address.
• The promotional code is not transferable, may not be resold or redeemed for cash.
• If you return items purchased using a promotional code, we will subtract the value of the promotional code from your return credit.
• Only one promotional code can be used each time and therefore cannot be combined with other offers using promotional code.
• Limit one promotional code per customer.
• Kitchen Nook reserves the right to void the transactions where prohibited.

If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.

Kitchen Nook reserves the right to update these terms and conditions without prior notice.